Terms Of Use

Last updated: March 30, 2026

1. GENERAL PROVISIONS

1.1. LIMITED LIABILITY COMPANY “MARINE MAN Estonia” (MARINE MAN ESTONIA OÜ), hereinafter referred to as the “Administrator,” the rights holder of https://jobmarineman.com/, acting in accordance with the requirements of Estonian and international law, publishes this User Agreement to inform Users of the terms and conditions of use of this Platform.

1.2. The User Agreement is available online at https://jobmarineman.com/terms-of-use/; it constitutes a public offer, and upon acceptance by the User through specific actions, it becomes binding on both the Administrator and the User.

1.3. DEFINITIONS OF TERMS USED IN THIS AGREEMENT:

(1) “Authorization” – granting access to the Authorized User’s Personal Account after verifying their identity.

(2) “Authorized User” – a Visitor who has created a Personal Account on the Platform and completed Authorization.

(3) “Administrator” – Limited Liability Company “MARINE MAN Estonia” (registration code: 14251651), registered address: 11414, Harju County, Tallinn, Lasnamae District, Pae tn 25-47, and persons authorized by it to administer the Platform for the purpose of providing Services to Users.

(4) “Verification” – verification of the User’s identity to gain access to the Services on the Platform.

(5) “Visitor” – any natural person (who has reached the age of 18) or legal entity with full legal capacity who uses the Platform via the Internet to search for necessary information and meet their needs in the field of employment services.

(6) “User” – a Visitor and an Authorized User.

(7) “News Section” – A section of the Platform that provides Users with current information, news, and updates in the employment sector.

(8) “Required Fields” – specifically designated/marked fields in the form that the User must fill out to successfully create a Personal Account and/or an Ad.

(9) “Ad” – a public post published on the Platform by a User who has successfully completed Authorization, containing information about the User’s provision of services related to the labor sector.

(10)“Personal Account” means the User’s electronic record (account) on the Platform, which has a unique ID number generated as a result of the User’s authorization on the Platform and which contains personal information about such User.

(11)“Platform” – a combination of software and hardware in the form of an online service, located on the Internet at: https://jobmarineman.com/.

(12)“Services” – information and technical services provided by the Administrator by granting Users access to the Platform’s functional capabilities for posting, searching, processing, and exchanging information among Users in the field of employment.

(13)“Publications” – informational messages (articles) in the News section that cover current events, changes, or important announcements related to the labor sector.

(14)“Access Mode” – a conditional distribution of the Platform’s functional capabilities available to Users in specific cases.

(15)“Platform Section” – a separate category (section) on the Platform designed for the User to perform specific actions while using the Platform.

(16)“Support” means support provided by the Platform to assist Users in resolving technical and other issues related to the use of the Platform.

(17)“Agreement” – this User Agreement, available at: https://jobmarineman.com/, which governs civil and commercial relations between the Platform Administrator and Users.

(18)“Functionalities” – the functionalities of the User’s interaction with the Platform, consisting of performing certain actions to obtain the corresponding result.

1.4. Use of the Platform’s advanced features (registration, uploading a CV) is permitted only upon full and unconditional acceptance of this Agreement; for unauthorized visitors, the Agreement applies solely to the rules governing content use and intellectual property.

1.5. The date of acceptance of the Agreement is the User’s first visit to the Platform and any subsequent actions on the Platform, including but not limited to, the creation of a Personal Account on the Platform.

1.6. The territorial scope of the Agreement is unlimited, provided that the provision of such Services is not prohibited or expressly provided for by the laws of the country of which the User who wishes to accept the public offer—the User Agreement—is a citizen.

1.7. Access to the Platform is provided to the User continuously, except in the event of a suspension of the Platform’s operation due to technical interruptions or technical failures, in connection with which the Platform’s functionality is temporarily unavailable to Users.

1.8. All other terms and definitions used in this Agreement shall be interpreted by the Administrator and the User of the Platform in accordance with the applicable laws of the Republic of Estonia, taking into account business customs and established rules for the interpretation of such terms and definitions on the Internet.

1.9. The User understands and agrees that the Administrator:

(1) Is not a party, intermediary, or agent in any legal transactions (employment contracts) concluded between Users;

(2) Does not act as an employment agency (crewing), but only provides a technical environment for posting information;

(3) Is not responsible for the content of the Postings, the quality of the work offered, or the accuracy of the data provided by Users in their profiles.

(4) The Administrator does not engage in personnel selection, employment, or intermediary activities and does not act as a recruitment or crewing agency.

2. DESCRIPTION OF SERVICES

2.1. The Platform is a specialized information resource that provides a technical platform for interaction between Users seeking employment and shipping companies/crewing agencies seeking to recruit personnel.

2.2. The Administrator provides Users with the following functionalities (this list is not exhaustive):

(1) Creating and managing a Personal Account;

(2) Access to the News and Insights section;

(3) Use of the Ships Database;

(4) Managing Postings (Job Openings and Resumes);

(5) Communication and storage tools;

(6)Tools for filtering ads and more.

2.3. Services on the Platform are available in the following access modes:

2.3.1. "Browse and Explore" mode for Visitors: available until authorization. Allows viewing the public section of job postings, using the search function in the Ships Database, and reading the News section without the ability to actively interact.

2.3.2. "Full Access" mode for Authorized Users: becomes available after creating a Personal Account. Allows you to create your own Postings (CVs or Job Listings), leave comments on posts, view employers’ full contact details, and gain direct access to job application features.

2.4. Certain features, including priority placement of job postings, moving a job posting or resume to the "TOP" section, and mentor status, are provided on a paid basis at the cost specified on the Platform.

2.5. The Administrator reserves the right, at its sole discretion, to modify, restrict, or expand the list of Features without prior notice to Users.

2.6. Use of the Ship Database is permitted exclusively for the Sailor’s personal needs, namely: familiarizing oneself with the characteristics of a future place of work, or for the Employer’s professional needs, namely: labor market analysis and job posting management. The use of the Platform’s functionality for mass automated data collection (Data Scraping) or the commercial resale of information is strictly prohibited.

3. USER'S PERSONAL ACCOUNT

3.1. The Platform provides two types of profiles:

(1) “For Seafarer”: requires the completion of personal data (photo, full name, date of birth, citizenship) and a professional profile (fleet type, position, departure airports).

(2) “For Business” (For Employers): requires mandatory linking to an IMO Number (DOC Holder). The Employer’s email address must match the official data in the Ship Registry / IHS.

3.2. User Verification:

3.2.1. The verification process on the Platform is automated.

3.2.2. The Administrator reserves the right, at its sole discretion, to request additional information or documents from any User (whether a Seafarer or an Employer) to confirm identity or business legitimacy, if it deems such a request reasonable, including, but not limited to, the detection of suspicious activity or complaints from other Users. Failure to provide such information is grounds for refusal of verification or blocking of the Personal Account.

3.3. Authorization is performed to grant the Visitor full access to the Platform’s functionalities by the User entering the correct login credentials: the username (login) and password that the Visitor uses to log in to their Personal Account on the Platform (hereinafter referred to as “Login Credentials”). A Visitor who has completed Authorization acquires the status of an Authorized User and, in accordance with Section 2.3.2 of this Agreement, has full and unrestricted access to use the Platform in “Full Use” mode. An Authorized User is obligated to safeguard their Login Credentials for the Personal Account and protect them from unauthorized access by third parties.

3.4. Document Retention and Data Transparency:

3.4.1. The Platform applies the principle of restricting access to personal data (Privacy by Design).

3.4.2. Only general professional data (position, experience, fleet type) is publicly available to all Users, without disclosing contact information.

3.4.3. Contact details (phone number, email) and copies of documents, if uploaded by the User, are accessible exclusively to Authorized Users with Employer status or in the event of a Seafarer’s direct response to a specific job opening.

3.5. Sanctions Policy and Security:

3.5.1. The Platform strictly adheres to international sanctions regimes (EU, UN, OFAC). Any individual or legal entity subject to international sanctions will be blocked by the Administrator immediately upon detection.

3.5.2. Any attempts at unauthorized access to the Platform, use of SQL injections, sending spam, or data collection are grounds for immediate restriction of access without warning.

3.6. Data Deletion and Storage:

3.6.1. The User has the right to delete their account at any time.

3.6.2. After the account is deleted or blocked, the User’s data is retained in accordance with the terms specified in the Privacy Policy for security purposes, to comply with Estonian law, and to prevent repeat registrations by violators.

3.7. If a Personal Account has been inactive for more than 1 year, the Administrator reserves the right to delete such a Personal Account and undertakes to destroy the personal data of such a User.

3.8. If a User has forgotten their login credentials, specifically their password, they can regain access to their Personal Account by clicking the “Forgot your password?” button, entering the email address provided when creating the Personal Account, and creating a new password by activating the link that will be sent to the User via email.

(1) Email: [email protected];

(2) Contact phone number: +380504944082;

(3) Messengers (Telegram, WhatsApp), accessible via the corresponding buttons in the “Support” section on the Platform. The Administrator reserves the right to choose the preferred communication channel for responding, depending on system load.

4. RULES FOR POSTING ADS (JOB OPENINGS AND RESUMES)

4.1. General requirements for posting:

4.1.1. The user bears full and sole responsibility for the information posted in the Ad. The Administrator provides only the technical tool for publication.

4.1.2. The ad must be written in clear language, not contain an excessive number of abbreviations (except for commonly accepted maritime terms), and correspond to the selected category.

4.2. Marketing nature of data and limitations:

4.2.1. Information about the vessel (year of construction, flag, engine type, deadweight, internet availability, etc.) is for informational purposes only. The employer has the right to change the vessel for the seafarer’s embarkation at the last minute, and the Administrator bears no responsibility for this.

4.2.2. The advertisement is not a public offer. All financial and working conditions (salary, duration, bonuses) are considered final only after the signing of the official Contract (SEA).

4.3. Strict prohibitions when creating Job Postings:

4.3.1. Employers are strictly prohibited from publishing information unrelated to employment services in the maritime sector;

4.3.2. Employers are strictly prohibited from publishing information that infringes on the intellectual property rights of third parties;

4.3.3. Employers are strictly prohibited from publishing information containing state or banking secrets;

4.3.4. Employers are strictly prohibited from publishing information that promotes war, terrorism, or national and religious hostility;

4.3.5. Employers are strictly prohibited from publishing information that insults the honor, dignity, or business reputation of others, or disparages a religion or nation;

4.3.6. Employers are strictly prohibited from publishing information containing profanity, unethical content, or elements of violence, cruelty, or a sexual (pornographic) nature;

4.3.7. Employers are strictly prohibited from publishing information that encourages the purchase, sale, or consumption of alcoholic beverages, narcotic and/or psychotropic substances, or tobacco products;

4.3.8. Employers are strictly prohibited from publishing information that encourages the purchase, sale, or use of weapons in violation of legal requirements;

4.3.9. Employers are strictly prohibited from publishing information that contains references or mentions of the intellectual property rights of third parties or the Authorized User without supporting documents.

4.3.10. Employers are strictly prohibited from posting job openings for the purpose of collecting a database of seafarers’ personal data or documents without a genuine intention to hire.

4.3.11. Advertisements must not contain requirements for the Seafarer to pay for employment services (in accordance with the MLC 2006 Convention). Any attempt to demand money for a “placement” through the Platform will result in a lifetime ban for the company.

4.3.12. It is prohibited to specify requirements that are degrading or based on political views. Citizenship requirements are permitted only as a technical necessity for obtaining visas or work permits in certain regions.

4.3.13. It is prohibited to state a deliberately inflated salary or to conceal information about significant defects in a vessel for the purpose of recruiting personnel.

4.4. Use of Intellectual Property in Advertisements:

4.4.1. The employer guarantees that they have the right to use the trademarks (logos) and vessel names listed in the Ad.

4.4.2. If a complaint is received from the legitimate owner of the intellectual property, the Administrator has the right to remove the Ad.

4.5. Risks to the User When Posting a CV:

4.5.1. By posting a CV, the User acknowledges the risk that their personal data may be copied by third parties for malicious purposes (spam mailings, etc.). The Administrator cannot completely prevent the copying of information that is publicly available on the website.

4.5.2. The User agrees not to provide exact residential coordinates in the public “Address” field, limiting themselves to the city and country, for their own safety.

4.6. Moderation and Administrator Sanctions:

4.6.1. The Administrator reserves the right to remove any Post that:

(1) Causes doubts regarding its legitimacy;

(2) Contains links to malicious software or third-party mirror sites;

(3) Duplicates an existing Post.

4.6.2. In the event of a gross violation of the rules (for example, posting a job listing on behalf of another company), the Administrator has the right not only to delete the account but also to add the company’s IMO or the seafarer’s full name to an internal “blacklist” with no right to reinstatement.

4.7. Technical details:

4.7.1. Ads are published for up to 90 days. The Administrator does not guarantee uninterrupted visibility of the Ad in the event of technical failures or attacks on the servers.

5. NEWS AND INSIGHTS

5.1. The “News and Insights” section is the Platform’s official information channel.

5.1.1. The right to publish articles, analytical reports, news, and any other materials in this section belongs exclusively to the Administrator. No User or third party has the right to post their own publications in this section.

5.1.2. All content in this section is intended solely for informational purposes and is provided free of charge.

5.2. The Administrator informs Users that Artificial Intelligence (AI) technologies are used to create content (texts, analytical reports, translations) and graphic images (illustrations) in the “News and Insights” section.

5.2.1. The User agrees that the use of AI is a technical feature of content creation on the Platform. The Administrator is not liable for any inaccuracies, technical errors, or subjective interpretations of events that may result from the operation of AI algorithms.

5.2.2. All analytical data generated by AI is indicative and should not be used by the User as the sole source when making financial or legal decisions.

5.2.3. Any advice or responses provided by the interactive AI consultant (chatbot) on the Platform are strictly advisory in nature; the User should not rely on them as professional, legal, or financial advice, and the Administrator is not liable for the consequences of using such advice.

5.3. All rights to the texts, illustrations, data compilations, and section design belong to the Administrator.

5.3.1. Users are strictly prohibited from:

(1) Use the materials of this section for commercial purposes;

(2) Copying articles in their entirety without the Administrator’s written consent;

(3) Use automated tools to download content for the purpose of creating their own databases or training third-party AI models.

5.3.2. Partial citation of materials (no more than 25% of the article’s volume) is permitted, provided that an active hyperlink to the original article on the Platform is included.

5.4. The Administrator reserves the right to delete, edit, or update materials at any time without prior notice to Users.

5.5. The Administrator is not liable for any losses arising from the use of information from this section, including, but not limited to, loss of profits or reputational risks to the User.

6. SHIPS DATABASE

6.1. The Ship Database (hereinafter referred to as the “Database”) is a unique intellectual property object—a compilation of data—owned by the Administrator or used under license agreements with third parties.

6.1.1. The structure of the Database, search algorithms, and methods of organizing and selecting information are protected by the laws of the Republic of Estonia and EU Directives on the legal protection of databases.

6.2. The Database is compiled from public registries, licensed sources, and data provided by Users when filling out their profiles.

6.2.1. By registering on the Platform, the User grants the Administrator perpetual, royalty-free, and irrevocable consent to use technical information about vessels (name, IMO number, fleet type, engine specifications, etc.) provided by the User in their CV to populate the general Database.

6.2.2. When integrating data from Users into the Database, the Administrator undertakes to remove any personal data (full name, contact information), ensuring the complete anonymization of the information source. The Database displays only the technical parameters of the vessel.

6.3. Access to the Database is provided to Users exclusively for their own non-commercial review.

6.3.1. Users are strictly prohibited from:

(1) Copy, reproduce, distribute, or publish data from the Database on other resources;

(2) Use any automated tools (scrapers, bots) for mass data collection;

(3) Use the Database’s data to conduct any commercial activity, create competing services, or perform marketing analysis.

6.4. The Administrator does not guarantee the absolute correctness, accuracy, or timeliness of all data regarding ships, in particular regarding the current owner, technical specifications, flag, and other details, as information may change in real time.

6.5. The Administrator is not liable for any decisions or actions taken by the User based on information from the Database.

6.6. In the event that a User violates the prohibition on copying or commercial use of the data, resulting in claims against the Administrator by third parties (owners of licensed databases), such User is obligated to resolve these claims independently and reimburse the Administrator for all losses, fines, and legal fees.

6.7. Detection of automated data collection is grounds for immediate and permanent blocking of the Personal Account.

7. PAID SERVICES AND PAYMENT PROCEDURES

7.1. The Platform provides Users with access to basic functionality free of charge and to advanced features on a paid basis. The current cost of all paid Services is indicated directly on the Platform in the relevant sections or in the User’s Personal Account.

7.2. List of Services for Seafarers:

1. Free services: Registration and posting of a resume (CV), subscription to job alerts, viewing reviews of ships and shipowners.

1. Paid services:

● Direct CV to Ship Owners – a one-time targeted mailing of a seafarer’s profile to shipowners;

● CV Boost — a service to increase profile visibility within the system on a monthly basis;

● Mentorship — granting access to Mentor status or receiving annual support from the Platform’s experts.

7.3. List of Services for Employers (Shipowners/Crewing Agencies):

1. Free Services: Build Employer Brand, posting job openings (seagoing and office positions), automatic duplication of job postings to Telegram/WhatsApp/Email channels, receiving feedback on job postings.

1. Paid Services:

● Boost Vacancy – prioritized placement of job postings;

● Access to the Seafarers Database – full access to contact details and filtering of the seafarer database;

● Crew Broadcasts – mass distribution of employer offers to the Platform’s user base;

● Crew CV Inbox - a service for receiving targeted selections of resumes on a monthly basis;

● Order Articles - a service for writing and publishing professional content.

7.4. Payment Procedure and Merchant of Record (MoR): Payment for Platform services is made through a third-party payment provider—the Merchant of Record (MoR).

7.4.1. The MoR is an authorized third party acting as the official seller (reseller) of services for payment processing purposes.

7.4.2. The MoR is responsible for accepting payments from Users, issuing invoices, and for calculating, accruing, withholding, and paying all applicable indirect taxes in accordance with the laws of the User’s jurisdiction.

7.4.3. The Platform is not a party to the payment transaction between the User and MoR and is not responsible for the calculation or payment of such taxes.

7.5. Payment Procedure for Legal Entities (Invoice): Payment for services by Employers may be made based on a direct Invoice issued by the Administrator (Marine Man Estonia OÜ).

7.5.1. The Employer is obligated to provide accurate company details for invoicing.

7.5.2. The service is provided on a 100% prepayment basis. All bank fees (SWIFT/SEPA) are paid in full by the Employer.

7.6. Global Tax Policy:

7.6.1. Users are solely responsible for paying any direct taxes that may arise in their jurisdiction in connection with the use of the Platform.

7.6.2. Indirect taxes, including but not limited to VAT, GST, and Sales Tax, may be charged in accordance with the laws of the user’s country and included in the cost of services.

7.6.3. Users are solely responsible for paying any taxes that may arise in their jurisdiction in connection with payment for the Platform’s services. For companies based in the EU, VAT rules apply in accordance with Estonian tax legislation and EU Directives.

7.6.3. Depending on the User’s country of residence, the cost of services may include applicable taxes, which are determined and applied by the Merchant of Record. For companies from the EU, VAT rules apply in accordance with Estonian tax legislation and EU Directives (in particular, the reverse charge mechanism for B2B).

7.7. Services are considered fully provided at the moment of technical activation of the status, granting access to data, or publication of the material.

7.8. Any requests for refunds are governed by Appendix No. 1 to this Agreement; if the service has been activated or provided, no refund will be issued.

7.9. By paying for any Service on the Platform, the User confirms that they have read and fully agree to the terms of the Refund Policy.

7.10. The Administrator reserves the right to refuse a refund if the service has already been provided in full or if the User has violated the terms of this Agreement, resulting in the blocking of their account, in accordance with the rules set forth in the Refund Policy.

7.11. Financial transactions and payment processing on the Platform are carried out through third-party providers (Merchant of Record). The Administrator does not collect, process, or store Users’ bank card data; issues regarding the security of banking data are governed by the policies of the respective payment services.

7.1.2. Mentors registered on the Platform are independent experts, not employees or agents of the Administrator; the Administrator is not responsible for the content, quality, or results of private consultations provided by Mentors outside the scope of the Platform’s technical functionality.

8. USER RIGHTS AND OBLIGATIONS

8.1. The User is obligated to:

8.1.1. Provide accurate, truthful, and up-to-date information about themselves when creating a Personal Account on the Platform and keep it up to date throughout the entire period of using the Platform.

8.1.2. Keep their login credentials (username and password) for the Personal Account confidential and take all necessary measures to protect them from unauthorized access by third parties.

8.1.3. Provide accurate and truthful information when creating Postings (Job Postings or CVs), ensuring that you have all necessary rights to use and publish such data.

8.1.4. Strictly comply with the requirements for the content of Postings set forth in Section 4 of this Agreement.

8.1.5. Use the Platform solely for lawful purposes, comply with the requirements of the applicable laws of the Republic of Estonia and international law, and act exclusively in accordance with the procedures and terms set forth in this Agreement.

8.2. The User is strictly prohibited from:

8.2.1. Use the personal data and login credentials of other Users for their own purposes, marketing mailings, or for any other purposes without their express consent.

8.2.2. Take actions aimed at gaining unauthorized access to other Users’ Personal Accounts or the Administrator’s confidential information.

8.2.3. Take actions that affect the stable operation of the Platform, modify the software or technical components of the Platform, interfere with its code, or alter the interface.

8.2.4. Use any automated devices, bots, scripts, or “data scraping” methods to access, read, copy, or organize information from the Platform (including the Vessel Database and News Resource) for the purpose of creating copies of the Platform, conducting commercial activities, or training AI models.

8.2.5. Distribute information via the Platform that defames the business reputation of other Users or the Administrator, or use profanity or discriminatory language.

8.2.6. It is prohibited to use the review system for the purpose of blackmail, extortion, or intentionally lowering the rating of competitors. Any detected conspiracy to manipulate a vessel’s rating will result in a permanent account suspension

8.3. The User has the right to:

8.3.1. Use the Platform to search for jobs or post job openings in the maritime sector in accordance with the terms of this Agreement.

8.3.2. Use all the Platform’s features in accordance with their access mode (Visitor or Authorized User).

8.3.3. Use publicly available information from other Users (Posts) exclusively for professional communication to meet needs related to employment services.

8.3.4. In the event of technical issues or malfunctioning of the Platform’s features, contact Support via the Platform’s official Telegram bot (in accordance with Section 3.9).

8.3.5. To independently modify and edit your Personal Account and Postings an unlimited number of times, as well as delete them at any time at your own discretion.

8.4. Failure by the User to fulfill their obligations or violation of the prohibitions set forth in this Section constitutes grounds for immediate suspension of access to the Platform or deletion of the Personal Account at the Administrator’s discretion, without the right to a refund for paid services.

9. RIGHTS AND OBLIGATIONS OF THE ADMINISTRATOR

9.1. The Administrator undertakes to:

9.1.1. Ensure access to the Platform and its functionalities for all categories of Users in accordance with their access modes.

9.1.2. In the event of technical failures or scheduled maintenance, take all possible measures to restore the Platform’s stable operation as soon as possible.

9.1.3. Provide Users with technical support via the Platform’s official Telegram bot to resolve issues related to the use of the service.

9.1.4. Process Users’ personal data in strict compliance with the laws of the Republic of Estonia and the General Data Protection Regulation (GDPR), the CCPA, and in accordance with the Platform’s Privacy Policy.

9.1.5. To ensure equal technical capabilities for all Users in the relevant category, taking into account the priority of ad placement for those who have used paid services in accordance with Section 7.1 of this Agreement.

9.2. The Administrator has the right to:

9.2.1. At its sole discretion, make changes to the technical structure, source code, design, and interface of the Platform without prior notice to Users.

9.2.2. Independently place advertising, informational, or marketing content (banners, links, partner ads) on any pages of the Platform in accordance with the laws of the Republic of Estonia.

9.2.3. Send system, informational, and marketing messages to the email addresses or phone numbers provided by the Authorized User. Such messages may contain information about Platform updates, new job openings, Ship Database analytics, or partner offers.

9.2.4. Right to opt out of communications: The Administrator is obligated to provide the Authorized User with the technical ability to opt out of receiving marketing messages at any time (by clicking the “Unsubscribe” button or changing settings in the Account).

9.2.5. In the cases provided for in this Agreement (in particular Sections 4, 6, and 8), immediately and without prior notice:

(1) Restrict access to the Personal Account (blocking);

(2) Delete the violator’s Personal Account;

(3) Delete Listings that do not comply with the Platform’s rules or legal requirements.

9.2.6. Require any User to confirm the provided data (verification via documents) if the User’s actions show signs of fraud or violate the rights of third parties.

10. NO WARRANTIES AND LIMITATION OF LIABILITY (DISCLAIMER)

10.1.The User agrees that the Administrator has the right, at its sole discretion and without prior notice:

10.1.1. Change the technical structure, interface, and functionality of the Platform.

10.1.2. Post advertising and marketing information in accordance with the laws of the Republic of Estonia.

10.1.3. Schedule technical downtime for maintenance, troubleshooting, or upgrading the Platform.

10.1.4. Immediately remove Listings in the event of a violation of the requirements of Section 4 of this Agreement or based on decisions by government authorities of the Republic of Estonia.

10.2.The Administrator shall not be liable for:

10.2.1. Loss of access to the Platform due to failures on the part of Internet service providers, communication means, or the User’s technical devices.

10.2.2. Temporary interruptions, delays, or errors in the Platform’s operation caused by technical failures of hardware or software.

10.2.3. The accuracy, timeliness, and legality of any information posted by Users in Postings (Job Listings/CVs) and comments.

10.2.4. Direct or indirect losses, including lost profits, loss of data, or loss of the ability to use the Platform, regardless of the cause.

10.2.5. The fulfillment (or non-fulfillment) by Users of their promises, offers, financial obligations, and terms of employment contracts to other Users.

10.2.6. The results of interactions between Mentors and Users that take place outside the Platform.

10.2.7. The accuracy of the technical parameters of vessels in the “Ships Database,” as they are provided on an “as is” basis.

10.2.8. The content of Publications in the News section that were created or edited using Artificial Intelligence (AI).

10.2.9. The Administrator is not liable for Users’ subjective assessments and text reviews in the “Ships Database” section, even if such reviews have led to negative consequences for the crew recruitment process or the image of the vessel/company.

10.3.Disclaimer: The Administrator does not guarantee:

10.3.1. That the Platform’s functionality and content will meet Users’ subjective expectations and requirements.

10.3.2. The availability of specific information or job openings on the Platform at any given time.

10.3.3. The number of responses (reach) to a posted Job Posting or the successful employment of a Seafarer after using the Platform.

10.3.4. That the Platform is free of viruses or other harmful components introduced by third parties; the Administrator takes all reasonable security measures.

10.4."As Is" Principle:

10.4.1. All services and information on the Platform are provided on an “as is” basis. The User uses any materials on the Platform at their own risk.

10.4.2. The Administrator is not a party, intermediary, or guarantor in the relationship between the Seafarer and the Employer.

10.5.The Platform may contain links to third-party websites (e.g., shipowners’ or payment system websites). The Administrator is not responsible for their availability, content, privacy policies, or any consequences of the User’s visit to them.

11. INTELLECTUAL PROPERTY

11.1.All computer programs (code), databases, graphic elements, design, trademarks (logos), article texts, and other objects used on the Platform are subject to intellectual property rights.

11.2.The exclusive property rights to the Platform as a whole and its individual elements belong to the Administrator (Marine Man Estonia OÜ) or are used by it on the basis of valid licenses from third parties (rights holders).

11.3.Database and AI Content:

11.3.1. The structure, method of selection, and systematization of data in the Vessel Database are protected as an independent copyrighted work in accordance with EU Directives and the legislation of the Republic of Estonia. Any unauthorized extraction of data constitutes a violation of the law.

11.3.2. The rights to texts and images generated using Artificial Intelligence in the “News and Insights” section belong to the Administrator from the moment of their publication on the Platform.

11.4.Restrictions and Permissions:

11.4.1. Any use of the Platform’s symbols, design elements, logos, or texts without the Administrator’s written permission is illegal.

11.4.2. Users are permitted to quote materials from the “News and Insights” section (up to 25% of the text of a single article) provided that an active hyperlink to the original source on the Platform is included.

11.4.3. Employers may use shipping line logos and vessel technical data in Job Postings only if such Employers have the legal right to represent the interests of the respective shipowners.

11.5.The use of Platform content to train third-party Artificial Intelligence models or to create competing vessel databases is strictly prohibited and constitutes a copyright infringement.

11.6.Violation of the Administrator’s intellectual property rights may result in the immediate deletion of the violator’s Personal Account, as well as legal proceedings in the courts of the Republic of Estonia to claim damages.

12. VESSEL RATINGS AND REVIEWS

12.1. An Authorized User (Seafarer) who, when filling out their profile/resume, indicates work experience on a vessel identified by its IMO number in the “Ships Database,” has the right to leave a review of such a vessel.

12.2. The User rates the vessel on a 5-point scale (stars) in the following categories:

(1) Internet & Connectivity (Connection Quality);

(2) Food & Victualling (Meals and Supplies);

(3) Accommodation & Crew Life (Living Conditions);

(4) Vessel Condition & Supply (Technical Condition and Supplies);

(5) PSC and Safety (Safety and Port State Control).

(6) Additionally, the User has the right to add a text comment (Review).

12.3. The Review is public and available for viewing by all Users. The Administrator performs post-moderation of reviews. A Review may be deleted by the Administrator if it contains:

(1) profanity, insults, or discrimination;

(2) information constituting a state or commercial secret;

(3) obvious inaccuracies or spam.

12.4. The shipping company (Employer), which is the owner or operator of the vessel (DOC Holder), has the right to:

(1) Provide an official response to the Seafarer’s review;

(2) To dispute the review through customer support by providing evidence of its inaccuracy.

12.5. Allocation of Liability and Risks:

12.5.1. The User bears full and sole responsibility for the content of the review and its accuracy.

12.5.2. The Administrator acts solely as a technical intermediary and is not liable for the content of reviews, nor for any damage to the shipowner’s business reputation or any financial losses incurred by the parties as a result of the review’s publication.

12.5.3. The User (Seafarer) and the Shipping Company agree to resolve any disputes regarding the content of reviews directly between themselves, without involving the Administrator as a party to the conflict.

13. MODERATION AND COMPLAINT HANDLING PROCEDURE

13.1.Any User or third party (including a vessel owner or company representative) whose rights or interests have been infringed by Platform content (a review, job posting, or profile) has the right to file a substantiated complaint with the Administrator’s Support Service via email:[email protected] .

13.2. The complaint must include:

(1) A direct link to the disputed content;

(2) A clear justification (specifying which rule of the Agreement has been violated or which facts are inaccurate);

(3) Evidence (documents, screenshots) confirming the inaccuracy of the information (if the complaint concerns inaccuracy).

13.3.The Administrator has the right, on its own initiative or upon complaint, to temporarily hide (deactivate) the content for the duration of an internal review, which lasts up to 10 (ten) business days.

13.4.The Administrator acts as a technical intermediary and:

13.4.1. Is not an arbitrator in factual disputes between the Seafarer and the Employer;

13.4.2. Is not obligated to determine the truth in conflicts arising outside the Platform;

13.4.3. Is not liable for the consequences of removing or leaving content based on the outcome of a complaint review.

13.5.Reviews are exclusively evaluative judgments and the subjective opinions of Users. The Administrator does not verify the accuracy of each review until a complaint is received.

13.6.The Administrator removes a review or comment only in the following cases:

(1) The presence of profanity, threats, hate speech, or discrimination;

(2) Disclosure of confidential information (trade secrets, personal data of third parties);

(3) Proof that the Sailor was not actually on the specified vessel;

(4) A final court decision of the Republic of Estonia recognizing the information as defamatory.

13.7.The employer, who is the vessel operator, has the right to publish an official response to the review. In such a case, both positions remain public to ensure objectivity.

13.8.The systematic submission of knowingly false complaints or the publication of knowingly fake reviews is considered a violation of this Agreement and may result in the immediate blocking of the violator’s Personal Account without the right to reinstatement.

13.9.The Administrator’s decision following the review of a complaint is final within the scope of the Platform’s operations. This does not deprive the parties of the right to resolve the dispute in court in accordance with the laws of the Republic of Estonia.

14. DATA PROTECTION

14.1.By visiting the Platform, the User fully and unconditionally accepts the terms of this Agreement and grants the Administrator consent to process personal data in accordance with the Privacy Policy (in compliance with the General Data Protection Regulation (GDPR), EEA) and the Cookie Policy, available at: https://jobmarineman.com/privacy-policy/. If the User does not agree to the terms of this Agreement and the Privacy Policy, such User must leave the Platform.

14.2.The Platform Administrator processes Users’ personal data in accordance with the applicable laws of Estonia, international conventions, and the requirements of the General Data Protection Regulation (GDPR) and the e-Privacy Directive.

14.3.The processing of Users’ personal data is carried out exclusively for the purpose of:

14.3.1. Fulfilling the obligations imposed on the Administrator under the Law, namely: the Constitution of the Republic of Estonia, the Law of the Republic of Estonia “On the Protection of Personal Data,” and the regulations of the Republic of Estonia, as well as the General Data Protection Regulation (EU) 2016/679 of April 27, 2016;

14.3.2. Authorizing (identifying) Users and granting access to use the Platform (including, but not limited to, creating a Personal Account and Posting, leaving comments on the Administrator’s posts on the Platform, and using other Platform features that require User identification);

14.3.3. Processing payments;

14.3.4. To comply with the laws of the Republic of Estonia, specifically to prevent or stop unlawful actions by Users;

14.3.5. Collecting information about User activity on the Platform, as well as their preferences, which helps to meet Users’ needs, conduct marketing campaigns, and identify actions that may threaten Users’ security;

14.3.6. Sending (distributing) commercial (marketing) messages to Users, including electronic messages, containing information about the Platform’s features, updates, promotional and/or marketing information about the Administrator and/or its partners, offers to use new paid services, etc.;

14.3.7. Improving the technical structure and interface of the Platform to facilitate User interaction with the Platform;

14.3.8. User interaction with the Platform’s Support.

14.4.The Platform Administrator takes all necessary and sufficient organizational and technical measures to protect Users’ personal data from unauthorized or accidental access by third parties, destruction, distortion, copying, and dissemination of such data, as well as other unlawful actions.

14.5.The Platform Administrator undertakes not to disclose Users’ personal data, except in the following cases:

(1) The User has given separate consent to such actions;

(2) At the request of a court or other government authorities in cases provided for by the legislation of the Republic of Estonia.

14.6.The Platform Administrator, in ensuring the operation of the Platform, grants access to Users’ personal data only to those employees and third parties who are directly responsible for verifying Platform Users and supporting the technical functioning of the Platform.

14.7.In accordance with the Privacy Policy, the User has the right:

(1) be informed of the information that must be provided when personal data is collected;

(2) access their personal data;

(3) correct their personal data;

(4) to have their personal data erased;

(5) restrict the Administrator’s processing of their personal data in the cases provided for in Article 18 of the General Data Protection Regulation (GDPR);

(6) data portability;

(7) object to the processing of data, including profiling;

(8) not to be subject to automated decision-making, including profiling;

(9) to be protected against the disclosure of information that is inaccurate or defamatory to the honor, dignity, and business reputation of a natural person;

(10) to seek legal remedies in the event of a violation of personal data protection laws.

14.8.In cases not covered by this Section and the Privacy Policy, the relevant provisions of the General Data Protection Regulation (GDPR), the EEA Agreement, and the Republic of Estonia’s “Personal Data Protection Act” and the instructions of the Republic of Estonia shall apply.

15. FINAL PROVISIONS

15.1.The User confirms that by accepting this Agreement, they are acting voluntarily, without coercion, and with a full understanding of the nature of this Agreement, as well as the legal consequences of its acceptance. The User is aware of the nature of their rights and obligations and confirms that the terms of this Agreement are acceptable to them, are not disadvantageous, and do not violate their personal property or non-property rights.

15.2.The Administrator reserves the right to make any changes to the terms of this Agreement at its sole discretion at any time without prior individual notice to the User. The current version of the Agreement is always available at the link https://jobmarineman.com/privacy-policy. Continued use of the Platform after changes are made to the Agreement indicates the User’s full consent to such changes.

15.3.Termination of the Agreement: The User has the right to terminate this Agreement at any time by:

15.3.1. Deleting the Personal Account (for Authorized Users), provided all existing financial obligations to the Administrator have been fulfilled.

15.3.2. Ceasing to visit and use the Platform’s features (for Visitors).

15.4.All matters regarding the interpretation, performance, amendment, or termination of this Agreement are governed by the applicable laws of the Republic of Estonia.

15.5.All disputes arising from or related to this Agreement shall be resolved through negotiation. If an agreement cannot be reached, the dispute shall be submitted for consideration to the competent court at the Administrator’s place of registration (Tallinn, Estonia).

15.6.This Agreement is written in English. In the event that the Agreement is translated into other languages for the convenience of Users, the English text shall prevail in the event of any discrepancy in the interpretation of terms or conditions.

15.7.If any provision of this Agreement is held by a court to be invalid or unenforceable, the remaining provisions of the Agreement shall remain in full force and effect.

16. ADMINISTRATOR’S DETAILS

Appendix No. 1 to the User Agreement

REFUND POLICY

Revised on March 30, 2026.

1. GENERAL PROVISIONS

1.1. LIMITED LIABILITY COMPANY "MARINE MAN ESTONIA" (MARINE MAN ESTONIA OÜ), hereinafter referred to as the “Administrator,” the rights holder of https://jobmarineman.com/, acting in accordance with the requirements of Estonian and international law, publishes this Refund Policy to inform Users of this Platform of the procedure and conditions for refunds.

1.2. The Refund Policy is available online at https://jobmarineman.com/terms-of-use/, constitutes an Annex to the User Agreement, and, upon acceptance by the User through the performance of certain actions specified in this Agreement, is binding on both the Administrator and the User.

1.3. This Refund Policy (hereinafter referred to as the “Policy”) establishes the exclusive grounds and procedure for refunds for Services provided on the Platform.

1.4. Definitions of terms used in this Refund Policy:

1.4.1. “Administrator” – LIMITED LIABILITY COMPANY “MARINE MAN ESTONIA OÜ”, (registration code: 14251651), registered address: 11414, Harju County, Tallinn, Lasnamae District, Pae Street 25-47, and its authorized representatives for the administration of the Platform for the provision of Services to Users.

1.4.2. “Platform” — a set of software and hardware resources located on the Internet at https://jobmarineman.com/, used to provide Services.

1.4.3. “User” means any natural or legal person who has completed the registration process and gained access to the Platform’s functionality.

1.4.4. “Authorization” means granting access to the Authorized User’s Personal Account after verifying their identity.

1.4.5. “Authorized User” — a Visitor who has created a Personal Account on the Platform and completed Authorization.

1.4.6. “Visitor” — any natural person (who has reached the age of 18) or legal entity with full legal capacity who uses the Platform via the Internet to search for necessary information and meet their needs in the field of employment services.

1.4.7. “Ad” – a post published on the Platform by a User who has successfully completed Authorization, containing information about the User’s provision of employment-related services or their search for such services.

1.4.8. “Personal Account” means the User’s electronic record (account) on the Platform, which has a unique ID number generated as a result of the User’s authorization on the Platform and which contains personal information about such User.

1.4.9. “Access Mode” – a conditional distribution of the functional capabilities available to Platform Users in specific cases.

1.4.10. “Support Service” – the official channel of communication with the Platform administration (via Telegram bot or email), through which the User reports technical issues.

1.4.11. “Functionalities” – the functional capabilities for the User’s interaction with the Platform, consisting of performing specific actions to obtain the corresponding result.

1.4.12. “Service” – providing the User with access to additional paid technical features of the Platform, which have no physical medium and are implemented through software actions on the Platform.

1.4.13. “Resume Promotion” (Push-up) – A Service consisting of a paid technical action that automatically changes the position of a resume’s publication, moving it to the top of the search results list for Users with Employee access mode.

1.4.14. “Resume Distribution / Recommendation Letter” – A service for Users with Employee access mode, consisting of the automated or semi-automated transmission of the User’s resume (CV) data to the email addresses of potential Employers or the highlighting of the profile with special graphic symbols.

1.4.15. “Job Posting” – A service for Users with “Employer” access mode, which consists of providing the technical capability for a User with “Employer” access mode to publish information about a job opening in the Platform’s general directory for a specified period.

1.4.16. “Transaction” – an operation involving the transfer of funds from a User to the Administrator’s bank account via payment systems (Acquiring) or direct bank transfer (SEPA/SWIFT).

1.4.17. “Acquiring System” – a third-party financial service that enables the acceptance of payments via Visa/MasterCard bank cards directly on the Platform.

1.4.18. “Merchant of Record (MoR)” – an authorized third party that acts as the official seller of the Services, processes payments, and is responsible for calculating taxes and handling refunds at the Administrator’s request.

1.4.19. “Digital Services” include, but are not limited to: Mentor status, database access, broadcasts, article orders, and other services specified in the User Agreement.

1.4.20. “Technical Defect” (Failure) — a confirmed software error on the Platform’s side that resulted in the User not gaining access to the ordered Service from the exhaustive list specified in the terms of this

1.5. The Service is considered to have been provided in full from the moment of its technical activation on the Platform or the provision of access to the User to the corresponding paid functionality, including, but not limited to, raising CVs to the top, opening contacts, and publishing job postings, regardless of the actual use or degree of use of such functionality by the User.

1. TERMS AND GROUNDS FOR REFUNDS

2.1. The User has the right to initiate a refund procedure exclusively in the event of a Technical Defect as defined in Section 1.4.18, which arose directly due to the Platform’s fault and was not remedied by the Administrator within the established timeframe for correcting such Technical Defect, in accordance with the following procedure:

2.1.1. A Technical Defect is understood to be a confirmed software error that has resulted in the complete inability to use the paid functionality, including, but not limited to: failure to activate promotion, technical blocking of a job posting, or a failure in the mailing system.

2.1.2. The established timeframe for correcting a Technical Defect is 5 (five) business days from the moment the Support Service officially confirms receipt of the User’s request.

2.1.3. During this period, the Administrator has the right to perform technical work, manually correct data in the database, or modify the program code to ensure the provision of the Service.

2.1.4. If the technical functionality of the Service is restored within the specified 5 (five) business days, the Service is deemed to have been provided properly, and the Administrator has no obligation to issue a refund.

2.1.5. If the defect is successfully resolved within the specified period, the Administrator may grant the User additional time to use the Service as compensation for the period of its technical unavailability.

2.1.6. If the issue is successfully resolved within the specified timeframe, the Administrator may grant the User additional time to use the Service as compensation for the period during which it was technically unavailable.

2.1.7. Failure to provide access to the Seafarers Database within 48 hours of payment of the invoice/transaction.

2.1.8. Technical inability to perform Crew Broadcasts within the agreed timeframe due to the Platform’s fault.

2.1.9. Fees paid for Mentor status or consultations are non-refundable once access to the features has been granted, regardless of any subjective assessment of the quality of the consultations, as the Platform serves solely as a technical platform

2.2. The existence or absence of a Technical Defect is determined by the Administrator based on an analysis of server logs (System Logs) and the Platform’s internal records, which serve as the primary source of evidence.

2.2.1. The User is obligated to provide the Support Service with comprehensive data to identify the error: screenshots of the page, a description of the actions that led to the failure, and a copy of the payment receipt.

2.2.2. If, during a technical review, it is determined that the Service was not activated due to the User’s incorrect actions, including but not limited to: using an outdated browser, a VPN, ad blockers, or violating profile completion rules, such a case is not considered a Technical Malfunction.

2.3. Exceptions subject to consideration for a refund include:

2.3.1. Failure of the "Resume Promotion" algorithm to function within 48 hours after the transaction is confirmed by the acquiring system.

2.3.2. Technical blocking of the Employer’s job posting after successful moderation and payment.

2.3.3. Double charging for the same Service within a single billing cycle due to a payment gateway failure; in such cases, only the amount of the duplicate transaction is eligible for a refund.

2.4. Refunds are not issued in cases not directly attributable to a technical fault on the part of the Platform, including:

2.4.1. Lack of the expected number of responses, job offers, and/or low effectiveness of the posted job listing/resume.

2.4.2. A change in the User’s plans, self-deletion of the Personal Account, or refusal of the Service after its successful activation.

2.4.3. Deletion of content or blocking of the User due to a violation of the User Agreement or the rules for posting information on the Platform.

2.4.4. Temporary delays in payment processing arising on the part of the issuing bank or payment system and beyond the Administrator’s control.

2.5. After the technical activation of the Service and the provision of access to its functionality, such Service is considered fully provided and non-refundable, except in cases of a confirmed Technical Defect expressly provided for in this Policy.

2.6. The absence of the expected result, including but not limited to: no calls from employers or a small number of responses to a job posting, does not constitute grounds for a refund, as the Administrator provides a technical tool and does not guarantee employment or hiring.

1. PROCEDURE FOR INITIATING AND REVIEWING REFUNDS

3.1. To initiate the refund procedure, the User must contact the Platform’s Support Service no later than 24 hours after the expiration of the established 5 (five)- -day period for rectifying the Technical Defect, if such defect has not been resolved by the Administrator.

3.1.1. Failure to submit a request within the specified 24-hour period shall be deemed as the User’s acceptance of the results of the defect correction and confirmation of the proper quality of the Service provided.

3.1.2. Requests submitted before the expiration of the 5-day period for rectifying the Technical Defect are considered premature and are not subject to consideration as refund requests until the technical department has completed the work.

3.2. A refund request must be submitted exclusively in writing to the official email address specified in Section 6 of this Policy and must contain the following information:

3.2.1. The User’s unique identifier (User ID) and the email address associated with the account.

3.2.2. A copy of the payment confirmation (bank receipt, screenshot from online banking, or acquiring system receipt) clearly showing the date, amount, and transaction number.

3.2.3. A chronology of interactions with Support, including links to previous requests or screenshots of correspondence where the Technical Issue was not resolved.

3.2.4. Justification for the refund request, referencing specific technical parameters of the Service that remain inactive.

3.3. Upon receipt of the complete data package, the Administration conducts a final comprehensive review of the server logs within 3 (three) business days to definitively confirm the failure to provide the Service.

3.3.1. If the review reveals that the issue was resolved but the User did not utilize the result due to their own inaction or errors on the part of their equipment, the refund request will be denied.

3.3.2. In cases requiring the involvement of technical specialists from third-party payment gateways, the request review period may be extended to 10 (ten) business days, with the User being notified accordingly.

3.4. The Administrator’s decision regarding the refund or a justified refusal is sent to the User at the email address provided during registration. This decision is based on objective technical data from the system, is final, and is binding on both parties within the scope of using the Platform.

3.5. If a positive decision regarding the refund is made, access to the relevant paid Service, any of its functional benefits, or remaining limits is revoked immediately upon confirmation of the request.

3.6. The Administrator reserves the right to block future access to paid services for Users who demonstrate signs of abusing the refund procedure or who systematically submit unfounded requests not supported by server logs.

1. FINANCIAL TERMS AND PAYMENT PROCEDURE

4.1. Refunds are issued net of the Administrator’s actual expenses incurred in connection with processing the payment. Such expenses include non-refundable payment gateway (acquiring) fees, bank fees for incoming and outgoing transfers, as well as administrative fees and tax charges incurred at the time of the transaction.

4.1.1. The User acknowledges that since the Administrator pays a commission to financial intermediaries for each transaction, the refund amount will be less than the User’s transaction amount by the amount of these deductions.

4.2. Refunds to individual users are initiated by the Administrator but are actually processed by the Merchant of Record (MoR). The timing, currency, and method of the refund are determined by the MoR’s policy. The Platform is not liable for delays caused by the commercial policies of the MoR or the correspondent bank. When processing refunds, the amount of VAT, sales tax, or other indirect taxes is refunded in accordance with the rules of the User’s jurisdiction and the Merchant of Record’s policy.

4.2.1. If the card has expired, the User must provide an official bank statement confirming that the new account is linked to the same customer in order to process a manual refund in coordination with the payment gateway.

4.3. Refunds to corporate Users are made via wire transfer to the company’s bank account specified in the original invoice.

4.3.1. All associated costs for processing the international bank transfer, including correspondent bank fees under the SEPA or SWIFT systems, are fully borne by the User and deducted from the refund amount.

4.3.2. To initiate a refund, the User must submit an official request letter on the company’s letterhead, bearing the company seal and the signature of an authorized representative.

4.4. The time it takes for funds to be credited to the User’s account after the Administrator confirms the refund and initiates the payment is up to 20 (twenty) banking days.

4.4.1. This timeframe depends solely on the operating procedures of the User’s issuing bank and the speed of transaction processing by interbank networks.

4.4.2. The Administrator is not liable for any delays caused by internal audits of the User’s bank, technical failures in payment systems, or other factors beyond the Platform’s technical control.

4.5. Refunds are made in the currency in which the original transaction was made.

4.5.1. The Administrator is not liable for any financial losses incurred by the User as a result of exchange rate differences during currency conversion by the User’s bank or payment system at the time of the refund.

4.5.2. All claims regarding discrepancies in the credited amount due to changes in exchange rates or internal bank conversion fees must be addressed directly to the User’s financial institution.

4.6. If the Service was purchased as part of a promotional offer, a bundle order, or using a discount promo code, only the amount actually paid—after applying the discount—is eligible for a refund, not the nominal value of the Service.

1. LIMITATIONS AND LIABILITY

5.1. The Administrator’s aggregate financial liability for any claim, complaint, or lawsuit arising from the use of the Platform or the provision of the Services shall under no circumstances exceed the amount actually paid by the User for the specific Service that is the subject of the dispute.

5.1.1. The Administrator shall not be liable for any indirect, incidental, or consequential damages, including but not limited to: lost profits, loss of an anticipated employment contract, interruption of business operations, or loss of business reputation, even if the User has been advised of the possibility of such damages.

5.2. The Administrator reserves the right to refuse a refund and block the User’s account without the right to restoration if the following is detected during verification:

5.2.1. Attempts to manipulate the Platform’s technical data, tampering with the source code, or using third-party software to simulate a technical defect.

5.2.2. Submission of falsified evidence.

5.2.3. Any signs of "Friendly Fraud," which is understood to mean initiating a chargeback procedure through a bank in parallel with the Administration’s review of the request or after successfully receiving the Service.

5.3. The Platform shall not be liable for failure to perform or improper performance of obligations under this Policy if such failure is caused by force majeure circumstances beyond the Administrator’s reasonable control.

5.3.1. Such circumstances include: large-scale cyberattacks, disruptions in the operation of global cloud services, acts of terrorism, military actions, natural disasters, as well as the adoption by government authorities of acts that block the operation of segments of the Internet or financial institutions.

5.3.2. For the duration of the force majeure circumstances and the elimination of their consequences, the running of all time periods, including the Rectification Period and refund periods, is automatically suspended.

5.4. This Policy, as well as all legal relationships between the Administrator and the User, shall be governed by and construed exclusively in accordance with the laws of the Republic of Estonia.

5.4.1. All disputes and disagreements that may arise from this Policy shall be resolved through negotiation. The User agrees to adhere to the pre-trial dispute resolution procedure.

5.4.2. If an agreement cannot be reached through negotiations, any dispute shall be submitted to the competent court at the Administrator’s place of registration in Estonia.

5.5. If any provision of this Policy is found to be invalid or unenforceable by a court, such finding shall not affect the validity of the remaining provisions of the Policy, which shall remain in full legal force.

5.6. The User confirms that they have read the terms of this Policy prior to making a payment, fully understand their content, and unconditionally agree to them, which is equivalent to signing a written agreement.

5.7. The Administrator bears no financial liability for errors made by the Merchant of Record (MoR) when calculating taxes or processing refund transactions; all disputes regarding the flow of funds are resolved between the User and the MoR.

5.8. In accordance with EU Directive 2011/83/EU, the User confirms that prior to making payment, they were duly informed of the nature of the Services as digital content without a physical medium. The User agrees that the performance of the Service begins immediately upon its activation (granting of access), and therefore loses the right to withdraw from the contract and receive a refund within the period provided for by European Union law for distance contracts.

1. CONTACT INFORMATION AND CONTACT FORM

6.1. All inquiries regarding technical issues, as well as formal requests for refunds, are accepted exclusively in writing via the contact channels listed below:

Email: [email protected]

Business hours: Monday–Friday, 9:00 AM to 6:00 PM (Estonian time, EET/EEST), excluding public holidays and weekends.

6.2. To expedite the processing of your request and comply with the procedure outlined in Section 3 of this Policy, we recommend that you use the following template:

SUBJECT: Refund Request / User ID: [Your ID]

1. Account Information:

Last Name and First Name: ____________________

Platform User ID: ____________________

Email (registered): ____________________

1. Payment Details:

Date and exact time of transaction: ____________________

Amount and currency of payment: ____________________

Service Paid For (package/feature name): ____________________

Transaction ID (from receipt/invoice): ____________________

1. Description of the technical issue:

Date of first contact with support (within the 5-day period): ____________

Detailed description of the issue (what exactly is not working): ____________________

Attachments: [Attach the receipt and screenshots of the error to the email]

1. Confirmation:

I confirm that I have read the Refund Policy, understand the terms regarding commission deductions, and agree to the termination of access to the Service in the event of a refund.

6.3. Requests sent via social media, messaging apps (not integrated into the Platform as official support bots), or via phone calls are not considered official refund requests and do not trigger the legal consequences outlined in this Policy.

6.4. If a request is submitted by an unauthorized person (not the account owner or an authorized representative of the company), the Administrator reserves the right to ignore such a request for data security reasons.